FAQ
Frequently Asked Questions
Your questions, answered with care and clarity.
Wax Play Basics
Is your wax safe for skin contact?
Yes. Our wax blends are made specifically for safe wax play and melt at lower temperatures than standard candles. We use body-safe, non-toxic ingredients. Always patch-test before use.
Does your wax get hot?
Our wax is designed to melt at a low temperature, but sensation varies from person to person. Always test the wax from a safe height before full use.
Can I use your wax anywhere on the body?
Avoid sensitive areas like the face, genitals, or open wounds. Stick to fleshy areas like the back, thighs, shoulders, and arms for safe play.
How do I remove wax from the skin?
Once cooled, the wax can be gently flaked or peeled off. Use oil or lotion to remove any residue. Never scrape the skin.
Product Info
Are your products handmade?
Yes! All our candles and sensory tools are handcrafted in small batches with care, intention, and kink-safe materials.
What materials do you use?
We use a variety of ingredients such as paraffin, soy, coconut and shea, along with safe pigments and scents where applicable. Our tools use high-quality wood.
Do your candles have scent or color?
We offer vibrant color-enhanced candles. Fragrances are only added to our massage candles - using a blend of natural essential oils. All formulated with safety in mind.
Ordering & Shipping
Where do you ship?
We currently ship across the United States. We're working to expand internationally—join our mailing list for updates.
How fast do you ship?
We process orders within 7-14 business days. Shipping speed depends on your location and method chosen at checkout.
Is your packaging discreet?
Absolutely. Your privacy is important to us.
What is your return policy?
For hygiene and safety, all sales are final. If your order arrives damaged or incorrect, please contact us at support@wickedsensory.com so we can make it right.
Education & Safety
Do you offer resources for learning about wax play?
Yes! We’re building a free collection of safety guides, technique tips, and beginner-friendly content. Visit our Education Page to learn more.
Can I ask you questions directly?
Absolutely. We love hearing from our community. Message us through our Contact Page or email support@wickedsensory.com.